Purchase, Preorder, Cancellation & Refund Policy

Last updated: August 2026

This policy applies to purchases and preorders made through ChatTumbo.com. ChatTumbo is operated by Halite, LLC. ChatTumbo is currently in early access, and availability depends on age verification, geographic eligibility, scheduled service windows, technical readiness, safety requirements, and network capacity.

What you are purchasing

A ChatTumbo preorder purchases a ledger-recorded entitlement to ChatTumbo Credits. Purchased Credits may be used for eligible paid ChatTumbo features after the service opens to the purchaser’s verified and eligible account.

The qualifying $20 Founding offer includes $20 in purchased ChatTumbo Credits and $10 in separately tracked promotional Credits. Promotional Credits are not cash, cannot be withdrawn, and are not independently refundable.

A preorder does not guarantee admission on a particular date, a particular conversation, uninterrupted availability, a successful relationship, or permanent access to every feature.

Before activation

A purchaser may cancel an unused preorder and request a full refund at any time before the purchased Credits are activated or used.

If ChatTumbo cancels the applicable launch, determines that it cannot provide the purchased service, or cannot activate the preorder within the timeframe disclosed at checkout without obtaining any legally required agreement to a delay, ChatTumbo will cancel the affected preorder and issue a full refund.

After activation

• Unused purchased Credits may remain eligible for refund when required by this policy or applicable law.
• A Credit that has already been consumed through a successfully delivered paid feature is normally non-refundable.
• Promotional Credits have no cash value and are not refundable on their own.
• If a paid conversation or feature fails because of a verified ChatTumbo technical error before the paid service is successfully delivered, the applicable Credit should be automatically restored or otherwise corrected.
• Duplicate, unauthorized, erroneous, or legally invalid charges will be investigated and corrected when verified.

Nothing in this policy limits any non-waivable consumer rights.

Event cancellations and access restrictions

An RSVP does not itself create a charge or guarantee admission.

If ChatTumbo cancels an event before a paid feature is delivered, any Credit charged solely for that undelivered feature will be restored or refunded as appropriate.

A user is not entitled to a refund merely because access is suspended or terminated for a material violation of the Terms, Community Guidelines, safety rules, fraud controls, or payment requirements, except where applicable law requires otherwise. ChatTumbo will not retain payment for a service it did not provide when retaining that payment would violate applicable law.

Swear Jar disputes

Swear Jar is an optional mode requiring separate consent.

A user may dispute a Swear Jar deduction within 45 days after the deduction appears in the user’s transaction history. ChatTumbo may initially review the matter using automated systems and may conduct a manual review when appropriate. Reviews generally take one to three business days, although complex matters may take longer.

If a deduction is found to be incorrect, the applicable ChatTumbo Credit will be restored or refunded as appropriate. Submitting a dispute does not guarantee reversal.

Requesting cancellation or a refund

Email tumboapp@outlook.com using the email associated with the purchase. Include:

• The purchaser’s name
• Account email
• Order or receipt number
• Purchase date
• Amount
• Reason for the request

Do not email payment-card numbers, identity documents, passwords, or other unnecessary sensitive information.

Refund method and timing

Approved monetary refunds will normally be returned to the original payment method. ChatTumbo will initiate an approved refund promptly. The purchaser’s bank or payment provider may require additional processing time before the refund appears.

ChatTumbo will not substitute promotional Credits for a monetary refund when a monetary refund is legally required.

Chargebacks and payment disputes

Customers are encouraged to contact tumboapp@outlook.com first so ChatTumbo can attempt to resolve billing issues promptly. Nothing in this policy eliminates or restricts a customer’s lawful right to dispute a payment with the card issuer or payment provider.

Credit expiration

The expiration treatment for purchased and promotional ChatTumbo Credits is under legal review and must not be represented publicly until finalized. ChatTumbo will comply with applicable consumer, stored-value, gift-certificate, abandoned-property, and related laws.

Policy changes

ChatTumbo may update this policy prospectively. The version shown or accepted at the time of purchase will be retained with the applicable transaction. A later change will not retroactively remove a refund right that already applies.

Contact

Questions and requests: tumboapp@outlook.com